{"id":13,"date":"2025-08-10T18:59:39","date_gmt":"2025-08-10T18:59:39","guid":{"rendered":"https:\/\/ghorabstore.com\/?page_id=13"},"modified":"2025-08-10T19:00:47","modified_gmt":"2025-08-10T19:00:47","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/ghorabstore.com\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\r\n<h1 data-start=\"277\" data-end=\"324\">Refund and Returns Policy \u2013 Ghorab Naturals<\/h1>\r\n<p data-start=\"326\" data-end=\"503\">In compliance with <strong data-start=\"345\" data-end=\"396\">Egypt\u2019s Consumer Protection Law No. 181 of 2018<\/strong>, Ghorab Naturals aims to ensure your satisfaction with every purchase. Please read our policy carefully.<\/p>\r\n<hr data-start=\"505\" data-end=\"508\" \/>\r\n<h3 data-start=\"510\" data-end=\"542\">1. Non-Returnable Products<\/h3>\r\n<p data-start=\"543\" data-end=\"654\">As per Egyptian trade law, food and beverage products cannot be returned or exchanged once delivered, unless:<\/p>\r\n<ul data-start=\"655\" data-end=\"786\">\r\n<li data-start=\"655\" data-end=\"695\">\r\n<p data-start=\"657\" data-end=\"695\">The product is defective or damaged.<\/p>\r\n<\/li>\r\n<li data-start=\"696\" data-end=\"724\">\r\n<p data-start=\"698\" data-end=\"724\">The product has expired.<\/p>\r\n<\/li>\r\n<li data-start=\"725\" data-end=\"786\">\r\n<p data-start=\"727\" data-end=\"786\">The product received is not as described or is incorrect.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<hr data-start=\"788\" data-end=\"791\" \/>\r\n<h3 data-start=\"793\" data-end=\"821\">2. Reporting a Problem<\/h3>\r\n<p data-start=\"822\" data-end=\"891\">If you receive a defective, damaged, expired, or incorrect product:<\/p>\r\n<ul data-start=\"892\" data-end=\"1109\">\r\n<li data-start=\"892\" data-end=\"1032\">\r\n<p data-start=\"894\" data-end=\"943\">Contact us within <strong data-start=\"912\" data-end=\"936\">24 hours of delivery<\/strong> via:<\/p>\r\n<ul data-start=\"946\" data-end=\"1032\">\r\n<li data-start=\"946\" data-end=\"988\">\r\n<p data-start=\"948\" data-end=\"988\"><strong data-start=\"948\" data-end=\"969\">Phone \/ WhatsApp:<\/strong> <a href=\"tel:+20 101 312 8782\">+20 101 312 8782<\/a><\/p>\r\n<\/li>\r\n<li data-start=\"991\" data-end=\"1032\">\r\n<p data-start=\"993\" data-end=\"1032\"><strong data-start=\"993\" data-end=\"1003\">Email:<\/strong> <a class=\"cursor-pointer\" href=\"mailto:support@ghorabnaturals.com\" rel=\"noopener\" data-start=\"1004\" data-end=\"1030\">support@ghorabnaturals.com<\/a><\/p>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<li data-start=\"1033\" data-end=\"1109\">\r\n<p data-start=\"1035\" data-end=\"1109\">Provide your order number, details of the issue, and photos if possible.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<hr data-start=\"1111\" data-end=\"1114\" \/>\r\n<h3 data-start=\"1116\" data-end=\"1154\">3. Refund or Replacement Process<\/h3>\r\n<p data-start=\"1155\" data-end=\"1184\">Once the issue is verified:<\/p>\r\n<ul data-start=\"1185\" data-end=\"1359\">\r\n<li data-start=\"1185\" data-end=\"1290\">\r\n<p data-start=\"1187\" data-end=\"1290\">You may choose a <strong data-start=\"1204\" data-end=\"1219\">replacement<\/strong> of the product or a <strong data-start=\"1240\" data-end=\"1255\">full refund<\/strong> to your original payment method.<\/p>\r\n<\/li>\r\n<li data-start=\"1291\" data-end=\"1359\">\r\n<p data-start=\"1293\" data-end=\"1359\">Refunds are processed within <strong data-start=\"1322\" data-end=\"1341\">7 business days<\/strong> after approval.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<hr data-start=\"1361\" data-end=\"1364\" \/>\r\n<h3 data-start=\"1366\" data-end=\"1396\">4. Return Shipping Costs<\/h3>\r\n<p data-start=\"1397\" data-end=\"1526\">If the return is due to an error from our side (wrong item, defect, damage), shipping costs will be covered by Ghorab Naturals.<\/p>\r\n<hr data-start=\"1528\" data-end=\"1531\" \/>\r\n<h3 data-start=\"1533\" data-end=\"1557\">5. Important Notes<\/h3>\r\n<ul data-start=\"1558\" data-end=\"1781\">\r\n<li data-start=\"1558\" data-end=\"1696\">\r\n<p data-start=\"1560\" data-end=\"1696\">We cannot process returns or refunds for products that have been opened or used unless the issue is due to a defect or safety concern.<\/p>\r\n<\/li>\r\n<li data-start=\"1697\" data-end=\"1781\">\r\n<p data-start=\"1699\" data-end=\"1781\">Please ensure the returned product is in its original packaging when applicable.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<hr data-start=\"1783\" data-end=\"1786\" \/>\r\n<p data-start=\"1788\" data-end=\"1826\"><strong data-start=\"1791\" data-end=\"1808\">Last Updated:<\/strong> August 10, 2025<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy \u2013 Ghorab Naturals In compliance with Egypt\u2019s Consumer Protection Law No. 181 of 2018, Ghorab Naturals<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ghorabstore.com\/en\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ghorabstore.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ghorabstore.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ghorabstore.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ghorabstore.com\/en\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":2,"href":"https:\/\/ghorabstore.com\/en\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":31024,"href":"https:\/\/ghorabstore.com\/en\/wp-json\/wp\/v2\/pages\/13\/revisions\/31024"}],"wp:attachment":[{"href":"https:\/\/ghorabstore.com\/en\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}