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Whether you have a question about your order, need help choosing a product, or simply want to connect. Ghorab Naturals team is ready to support you.
Our customer care team responds quickly, honestly, and with care. Because when it comes to natural products, we believe trust matters most.
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FREQUENTLY ASKED QUESTIONS
As per Egyptian trade law, food and beverage products are non-returnable and non-exchangeable once delivered, unless the item is defective, damaged, expired, or not as described.
Please contact us within 24 hours of delivery via phone or WhatsApp at +20 101 312 8782. We'll verify the issue and arrange a replacement or refund as per your rights under Consumer Protection Law.
All Ghorab Naturals products are lab-tested, certified, and packaged under strict hygiene standards in line with Egyptian Food Safety Authority (NFSA) regulations. No additives or preservatives are used.
Yes. Every product has a clear production and expiry date printed on the packaging, in compliance with Ministry of Trade & Supply labeling standards.
Absolutely. We comply with Egypt’s Data Protection Law (No. 151 of 2020). Your information is used only to process your order and is never shared with third parties.
We accept Visa, MasterCard, mobile wallets, Cash on Delivery (COD), and InstaPay. All digital payments are processed securely through Paymob, a licensed provider.